MAISON FENESTRAZ IS COMMITTED

YOUR SAFETY IS OUR MAIN CONCERN

Currently our objective is to preserve the health of our guests, employees and partners. We have adopted health measures and a safety protocol to ensure your comfort and safety. 

Please read our safety policies by clicking on the link below.

Download our safety protocol

Cancellation Policy:

To allow you to book with peace of mind, we are relaxing our cancellation conditions

Free cancellation up to 15 days before arrival: the 30% deposit will be refunded.

If canceled less than 15 days prior to arrival, the entire stay is due and will be charged onto the credit card given upon reservation.

Cancellation related to COVID-19:

In case of impossibility to travel due to official measures from the French government and / or the government of the country of residence less than 15 days before arrival, you can choose:

– a refund of the amount paid

– to convert the amount paid into a credit valid for the winter season 2021/2022 and benefit from an upgrade and a 15% discount on the Winter 2021/22 rate.

View our terms and conditions below

The Host or the Client may cancel or postpone the reservation in cases of force majeure related to COVID-19 pandemic.

Cases of force majeure justifying the cancellation or postponement of the Customer’s reservation, at any time, are any circumstances related to health or political situation, at a local, national or international level which are beyond the control of the Host and the Client and which make it impossible to perform all or part of the obligations set out in the contract.

In this respect the following specific cases shall be deemed to constitute force majeure:

  • the prohibition of any movement, imposed by the competent French administrative authorities or by those of the Client’s country of origin, on a local, national or international level, for a reason related for example to the appearance, propagation or active circulation of an epidemic, making access to the Hosting establishment, the place of execution of the contract, impossible, for the duration of the reservation;
  • the official closure of the establishment of the Host, the place of performance of the contract, by the competent authorities, for reasons such as the outbreak, spread or active circulation of an epidemic, for the duration of the reservation;
  • any operational difficulties for the Host, resulting from the active spread or circulation of an epidemic, at local or national level, and/or measures to prohibit or limit travel, taken by the competent administrative authorities, such as making it impossible for the Host’s employees to travel, the exercise by the Host’s employees of their right of withdrawal, the non-performance, by the Host’s suppliers and/or service providers, of services essential to the stay, making the reception and accommodation of the Client in the establishment, the place of performance of the contract, impossible, for the duration of the reservation;
  • the closure of the ski area and the ski lifts in the resort, by order of the competent administrative authority, for any reason, particularly health reasons, on the dates of the Client’s reservation, provided that this administrative closure takes place during the period of opening of the ski area

The Host or the Client shall notify the other party as soon as possible of the impossibility of performing its contractual obligations due to a case of force majeure.

 In the event of cancellation due to a case of force majeure, the Host may, instead of refunding the sums already paid, offer the Client a credit note for an amount equal or superior to the sums paid, which the Client may use during the seasonal opening of the establishment within eighteen months following the issue of this credit note.

 The Host cannot be held liable in the event of cancellation or postponement resulting from a case of force majeure.

CONTACT US

 

SKI RESORTS AND COVID 19

France Montagne is implementing a health protocol this winter to allow you to safely enjoy your stay in the mountains. 

 

DISCOVER THE PROTOCOL