FAQ – Your perfect stay at the Hôtel de La Loze, in the centre of Courchevel 1850
Because your comfort and peace of mind are essential, this FAQ has been designed to answer the most common questions before, during, and after your stay at Hôtel de La Loze. We of course remain at your disposal for any additional information.
HOTEL – GENERAL INFORMATION
What time can I check in at the hotel?
Rooms are available from 3:00 p.m.
In case of an earlier arrival, a courtesy room is available so you can change comfortably and immediately enjoy the ski slopes or the resort’s facilities without waiting for access to your room.
What time do I need to check out on the day of departure?
On the day of your departure, we kindly ask you to vacate your room by 12:00 p.m. at the latest.
If you wish to extend your time in the resort, a courtesy room remains available after check-out.
Is it possible to check in earlier or check out later?
Yes, absolutely. We are happy to store your luggage in the luggage room and provide a courtesy room so that you can fully enjoy your day, both upon arrival and departure, in complete comfort.
Do you offer luggage storage before arrival or after departure?
Yes. A secure luggage storage service is available both before checking into your room and after departure, with access to the courtesy room.
Is the hotel open year-round?
The hotel is open exclusively during the winter season, from December to mid-April.
Is the hotel family-friendly?
Absolutely. We welcome families with particular care: a family suite as well as baby cots are available.
Is the hotel quiet and suitable for rest?
Yes. Although located in the heart of the resort, the hotel provides a peaceful environment thanks to high-performance double glazing in all rooms, ensuring optimal acoustic comfort.
Do you accept pets?
No, pets are unfortunately not allowed in the hotel.
Is the hotel non-smoking?
Yes, the hotel is completely non-smoking, for the comfort and well-being of all our guests.
Which languages are spoken at the reception?
Our multilingual team will be happy to welcome you in French, English and Russian.
What category of hotel is Hôtel de La Loze?
Hôtel de La Loze is a 4-star boutique hotel in the heart of Courchevel 1850. We have chosen to remain an intimate house of 27 rooms and 2 private apartments, so that every guest enjoys tailor-made service: ski valet and the L’Atelier 1850 ski room, a concierge team who arranges your reservations before you arrive, evening turndown service and thoughtful touches, breakfast and afternoon tea included, and free access to the Spa de La Loze. High-end hospitality, beyond the standards of our category.
ROOMS
What types of rooms do you offer?
Our property offers several categories of rooms, with or without balconies, as well as suites and apartments, to suit the needs of every traveler.
Do the rooms have a balcony or a terrace?
Yes, some rooms feature a balcony or a terrace, allowing you to fully enjoy the fresh air and the mountain setting. Please note, however, that North-facing Rooms do not have balconies.
Is there a minibar in the room?
Yes, all the rooms have a minibar; We also have a 24-hour beverage room service available to cater to your needs at any time.
Are the rooms equipped with a safe?
Yes, each room is equipped with a secure safe.
Is there a kettle or a coffee machine in the room?
All rooms are equipped with a coffee machine.
Are toiletries provided in the bathroom?
Yes, we provide complimentary toiletries. A dental kit and a shaving kit are also available upon request. In addition, all rooms are equipped with a hairdryer.
Are the rooms soundproof?
Yes, all our rooms feature careful soundproofing for optimal rest.
How often are the rooms cleaned?
Daily housekeeping is provided between 9:00 a.m. and 5:00 p.m.
Each evening, turndown service is offered between 6:30 p.m. and 8:30 p.m.
For stays of 7 nights or more, the bed linens are changed mid-stay.
Are the bed linens and towels changed every day?
As part of our eco-friendly approach, towels are changed upon request, when placed on the floor or in the bathtub.
Bed linens are replaced mid-stay for stays of 7 nights or more.
Can a baby cot or an extra bed be requested?
A baby cot can be added in Superior Rooms as well as in our apartments.
Can I make a special request before my arrival (pillows, floor, room orientation…)?
Yes, our team will always do their best to accommodate your preferences, subject to availability.
DINING
What are the breakfast hours?
Breakfast is served every morning from 7:30 a.m. to 10:30 a.m.
Is breakfast included in the room rate?
Yes, breakfast is included in your stay.
What type of breakfast do you offer?
Breakfast is served as a generous buffet, with a chef preparing eggs, pancakes, bacon, and other specialties on demand.
In-room breakfast service is also available for an additional charge.
Do you offer vegetarian, vegan, or gluten-free options?
Yes, these options are available upon request.
Is the bar open all day?
The bar is open every day from 6:00 pm to 10:00 pm. We also welcome you in the lounge throughout the day if you would like a hot beverage.
Can you use the bar without being a hotel guest?
Yes, the bar is open to non-hotel guests and offers a wide selection of hot and cold drinks, cocktails (alcoholic and non-alcoholic), beers, and more.
Is it possible to have a meal in the room?
Yes, a room service menu is available, offering a selection of sweet and savory light bites.
WELLNESS & FACILITIES
What are the spa opening hours?
The spa is open every day from 11 a.m. to 8:00 p.m.
Is spa access included in the stay?
Yes, access to the wellness area is included.
Body and facial treatments are available for an additional charge and can be booked directly on-site.
Do I need to book in advance to access the spa?
Access to the wellness area is open from 11 a.m. to 8:00 p.m.
Advance booking is highly recommended for treatments.
Is it possible to access the spa without staying at the hotel?
Yes, it is entirely possible to access the spa without staying at the hotel.
Is the spa accessible to children?
Access is permitted from 14 years old. Minors must be accompanied by an adult until the age of 18.
What facilities are available?
Sauna, steam room, and sensory shower.
Do you offer massages and treatments?
Yes, we offer body treatments from Omnisens and facial treatments from Dermalogica, available by reservation.
What is the duration of the treatments?
Treatments last between 20 and 75 minutes, depending on the service chosen. You can book your treatments here.
Do you offer treatments for two (couples or duo treatments)?
Yes, we have a double massage room, ideal for sharing a relaxing moment together. Couples treatments are available by reservation, subject to availability.
Are robes, towels, and slippers provided?
Towels and slippers are provided. Robes are not included.
Are there any medical contraindications?
Yes. Access to the sauna, steam room, and sensory shower is not recommended for pregnant women, or for individuals with heart problems or varicose veins.
Can I access the spa on the day of arrival or departure?
Yes, access is possible on both the day of arrival and the day of departure.
How can I book a treatment?
You can book a treatment by phone by calling +33 (0)4 79 08 28 25 or online directly here.
Do you have a swimming pool?
No, the hotel does not have a swimming pool. The wellness area includes a sauna, steam room, and sensory shower.
Do you have a fitness room?
No, however, yoga mats are available upon request.
Do you need to bring your own swimsuit?
A swimsuit is required and is not provided.
Can a treatment or massage be given as a gift?
Yes, spa gift vouchers are available to offer a relaxing experience. You can purchase them directly online.
Is the spa accessible to people with reduced mobility?
Access can be adapted according to individual needs. We invite you to contact the reception in advance so we can assist you in the best possible way.
Is there a herbal tea or refreshment area?
Yes, we have a relaxation area featuring a pleasant salt mist.
ACCESS & PARKING
Where is the hotel located exactly?
The hotel is ideally located in the heart of Courchevel 1850, at 112 Rue Park City, 73120 Courchevel 1850, just steps from the ski slopes, shops, and the resort’s lively atmosphere, as well as the famous Courchevel Croisette.
How can I get to the hotel by car?
Simply enter the following address: 112 Rue Park City, 73120 Courchevel 1850. We offer a covered parking facility, available at an additional charge.
Do you offer parking?
Yes, a covered and secure garage – car park is available, subject to availability.
Is the parking free or paid?
The parking is available at an additional charge. Please contact our reception by phone at +33 (0)4 79 08 28 25 or by email at [email protected] for further information.
Do I need to reserve a parking space in advance?
Yes, booking is strongly recommended.
You may contact the reception by phone at +33 (0)4 79 08 28 25 or by email at[email protected].
Do you have electric vehicle charging stations?
The hotel does not have electric vehicle charging stations on site. However, public charging points are available nearby, notably at Courchevel 1850’s Croisette, which is easily accessible from the hotel.
Can you get here by public transportation?
Yes. The Moûtiers–Salins–Brides-les-Bains SNCF train and bus station is served year-round.
Regular bus services connect Moûtiers to Courchevel 1850.
Do you offer a shuttle service?
No, we do not offer a shuttle service. However, we can assist you in booking a taxi for any transportation needs during your stay.
Do you offer assistance with luggage upon arrival?
Yes, our valets are available to assist you with your luggage upon arrival and departure.
What should I do in case of a late arrival?
The hotel has a 24-hour front desk.
Please simply inform us in case of a late arrival.
FAMILIES & CHILDREN
Do you welcome babies and young children?
Yes, babies and young children are welcome from a very early age.
Baby cots and accessories are available upon simple request.
Do you offer family rooms or suites?
Yes, we offer a family suite that can accommodate up to 5 guests, as well as two private apartments located at the top of the hotel, each accommodating up to 6 guests.
Can a baby cot or a child’s bed be added to the room?
Yes, a baby cot can be added in our Superior Rooms, the Family Suite, as well as in the apartments.
Do you provide baby equipment?
Yes, we provide a travel cot, high chair and other essential equipment upon request.
Is the spa accessible to children?
Access is permitted from the age of 14. Teenagers aged 14 to 18 must be accompanied by an adult.
Are there dedicated family time slots at the spa?
No, the wellness area is open to everyone from 11:00 am to 8:00 pm, from the age of 14.
Is the hotel suitable for multi-generational stays?
Yes, absolutely. A large, warm and welcoming lounge area allows families of all generations to gather comfortably.
PETS
Are pets allowed?
No, pets are not allowed on the premises.
Is an additional charge required?
No. Pets are not allowed on the premises.
Are pets allowed in the lounge or the spa?
No. Pets are not allowed on the premises.
RESERVATIONS & PAYMENT
How can I book a stay?
You can make your reservation:
● on our website: www.la-loze.com
● by phone at +33 (0)4 79 08 28 25
● via WhatsApp at +33 7 49 07 83 39
Can I book directly on your website?
Yes, online booking is available on www.la-loze.com.
Which payment methods do you accept?
Credit cards, cash, checks, American Express, and bank transfer.
Is a credit card required as a guarantee?
Yes, a credit card is required upon arrival at the hotel.
Is payment required in advance?
A 50% deposit is required at the time of booking, or 100% for non-cancellable / non-refundable rates.
Do you offer gift vouchers?
Yes, gift vouchers are available for the hotel and the spa.
Is it possible to pay in installments?
Yes, payment in installments is possible.
Do you offer special deals or packages?
Seasonal offers and packages may be available on our website depending on the period.
Can I book several rooms for the same stay?
Yes, it is absolutely possible to book multiple rooms for the same stay or for a family group.
CANCELLATIONS & CONDITIONS
What are the cancellation conditions?
Cancellation conditions vary depending on the rate booked. They are specified at the time of booking and in your confirmation.
Until when can I cancel free of charge?
It depends on the rate selected (flexible or non-refundable). Our team remains at your disposal for any further details.
What happens in case of a no-show?
In case of a no-show, the amount specified in the booking conditions will be charged.
Can I modify my booking after confirmation?
Yes, subject to availability and depending on the conditions of the booked rate.
SKI, SLOPES & WINTER ACTIVITIES
How far is the hotel from the ski slopes?
The hotel enjoys a prime location with direct access to the ski slopes, at the foot of the ski lifts, allowing quick access to the top of the ski area.
Is it possible to ski directly from and back to the hotel (ski-in/ski-out)?
Yes, the hotel offers true ski-in/ski-out access for optimal comfort throughout your stay.
How far away is the nearest ski lift?
The nearest ski lift is located 50 meters from the hotel.
How far is the ESF meeting point?
The ESF meeting point is located 50 meters from the property.
How far is the children’s ski garden (Piou-Piou)?
The children’s ski garden and the Piou-Piou area are located approximately 400 meters from the hotel.
Is it possible for beginners to ski back to the hotel?
Yes. Ski-in return to the hotel is possible even for beginner skiers, thanks to easy and suitable access, allowing you to return to the property with complete peace of mind.
Is access to the ski slopes suitable for children?
Yes, access is particularly well suited for families thanks to a beginner slope close to the hotel.
Is there a partner ski shop in the immediate vicinity?
Yes, our partner Atelier 1850 is ideally located at the foot of the hotel.
Do you have a heated and secure ski room?
Yes, we have a secure ski room equipped with boot dryers operating at set times, accessible 24/7.
The reception desk is also open 24/7.
Do ski boots dry overnight?
The boot dryers operate before your departure in the morning and after your return in the afternoon, to ensure optimal comfort.
Is there direct access from the ski room to the outside and the slopes?
Yes, there is direct access from the ski room to the slopes.
Is the hotel suitable for non-skiers?
Yes, absolutely. Located in the heart of the resort, the hotel allows guests to enjoy many pedestrian activities, as well as ski lifts accessible to pedestrians.
What winter activities are available besides skiing?
A wide range of activities is available: snowshoeing, sledding, mountain walks, spa treatments, snowmobiling, dog sledding (Courchevel), cross-country skiing, and horse-drawn carriage rides.
Can you help us purchase ski passes?
Yes, our team can advise and guide you in purchasing your ski passes.
They can be purchased directly at the reception desk, with a 10% surcharge on the public rate.
Do you offer a sled rental service?
Our partner Atelier 1850 offers complimentary sled loan.
What happens in case of bad weather or ski slope closures?
Our team is at your disposal to suggest alternative activities and adjust your program.
Can you go shopping on foot from the hotel?
Yes, absolutely. The hotel is located in the heart of Courchevel 1850, just steps from La Croisette. Luxury boutiques, sports shops, concept stores, and everyday shops are all within walking distance, ensuring an easy and enjoyable shopping experience throughout your stay.
ACTIVITIES & ENVIRONMENT
Are you close to the resort center?
Yes, the hotel is located in the heart of Courchevel 1850.
Are you close to shops and restaurants?
Yes, all shops and restaurants are just steps away from the hotel. We are located in immediate proximity to Courchevel 1850’s Croisette.
Do you offer a booking service for ski lessons or activities?
Yes, our concierge service is available to arrange ski lessons, activities, transfers, and restaurant reservations.
Do you work with local partners?
Yes, we work in particular with the ESF for ski lessons and with Atelier 1850 for equipment rental.
Do you have recommendations based on ski level?
For beginners, it is strongly recommended to take lessons with the ESF.
Off-piste skiing is strongly discouraged for everyone without professional supervision, as the ski area is very extensive.
Can activities be enjoyed without a car from the hotel?
Yes, everything is accessible on foot from the hotel.
SERVICES & PRACTICAL INFORMATION
Is there Wi-Fi in the hotel?
Yes, Wi-Fi is available throughout the hotel.
Is the Wi-Fi free of charge?
Yes, it is completely free of charge.
Is the reception open 24/7?
Yes, our reception is open 24/7.
Do you offer a concierge service?
Yes, our team is at your disposal to make your stay easier.
Can documents be printed at the reception desk?
Yes, all you need to do is send your documents to [email protected], and we will be happy to print them for you.
Do you have an elevator?
Yes, the hotel has 6 floors and a basement (spa and ski room), all served by an elevator.
Is the hotel accessible to guests with reduced mobility?
Yes, the property is accessible to guests with reduced mobility, with adapted (PRM) rooms available.
Do you work with a transport company for transfers?
Yes, we regularly work with our partner Géraldine Taxi for transfers to and from train stations or airports. We would be happy to arrange your transfers upon request.
EVENTS & GROUPS
Do you accept group bookings?
Yes, we are happy to welcome groups.
Do you have meeting rooms?
We do not have a meeting room.
COMMITMENT & CSR
Do you have an eco-friendly or sustainability-focused approach?
Yes, we are committed to a responsible approach: reducing plastic use, saving water, waste sorting, and working with local suppliers.
How do you contribute to reducing waste?
We adapt our daily practices to reduce waste, both in terms of resources and food. We also work with UNISOAP to recycle hand soaps. UNISOAP is a company committed to the circular economy and social solidarity: it collects used soaps from hotels, recycles them through a rigorous industrial process, and transforms them into new, hygienic soaps. These soaps are then redistributed to charitable organizations to improve access to hygiene for people in vulnerable situations. By collaborating with UNISOAP, we reduce our waste while supporting a high-impact social and environmental initiative.
Do you work with local producers?
Yes, we make every effort to prioritize local producers, particularly for breakfast and afternoon tea. We work with partners such as Maison Rullier for biscuits, Maison Bissardon for artisanal fruit juices, Brasserie du Mont-Blanc for craft beers, and Bouquet de Savoie for cheeses and dairy products.
We also offer, at breakfast and for purchase, our own organic jams and olive oil, produced in our masserias located in Puglia, in southern Italy. To learn more, click here.
REVIEWS & CONTACT
Where can I leave a review about my stay?
You can share your experience on Google or TripAdvisor. Your feedback is very valuable to us and always greatly appreciated.
How can I contact the hotel before or during my stay?
You can contact the hotel by phone at +33 (0)4 79 08 28 25 or by email at [email protected].
Who should I contact if I need assistance during my stay?
Our reception team, available 24/7, will be your main point of contact.
Where can I find the best offers?
To benefit from the best rates and conditions, we recommend booking through our website, where exclusive rates, seasonal promotions, and special packages are regularly published.
